Privacy Policy
Elixor Online · Last updated: October 2026
Zorino is a customer relationship management (CRM) and calling tool that businesses use to organize their contacts and outbound calls. This policy explains what data we process and how.
Data we process
Account data: the name, email address and phone number of the people who sign up or request a trial, the company name and logo, and the Twilio credentials the customer enters to connect its own account. Twilio credentials are stored encrypted.
Customer data: the contacts, call notes, call history and messages that each customer stores in Zorino. This data belongs to the customer. Zorino processes it only to provide the service.
When an authorized member of a customer's team connects a Google account to Zorino, the application reads, in read-only mode, the contacts of a specific Google Contacts group (name and phone number) in order to import them into that customer's own prospect database. We do not access your email, your calendar, or any other Google data.
Use of data
Data is used only to provide and improve the service, to respond to requests, and to send service messages. Data is never sold, rented, or shared with third parties for advertising purposes. Each customer's data is kept separate from every other customer's data.
If you tick the consent box on our website, we may contact you by email or phone about your request and about Zorino. You can withdraw this consent at any time by replying to a message or by using the contact details below.
Service providers
Zorino runs on cloud hosting providers located in North America. Calls and messages are carried by Twilio, through the customer's own Twilio account and under Twilio's own terms. Payments are processed by Stripe; we never store full card numbers.
Google API Services
Zorino's use of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.
Retention, deletion and security
Data is stored on secure servers and kept for as long as the customer's account is active. When an account is closed, the customer can export its data and we delete it within 30 days, except where the law requires us to keep it longer. Access to Google Contacts can be revoked at any time from the application's Sync page or from your Google account permissions.
Your rights
You can ask to access, correct or delete the personal information we hold about you, and withdraw your consent, by contacting us. We answer within 30 days. Quebec residents have the rights set out in the Act respecting the protection of personal information in the private sector.
Contact
Elixor Online operates Zorino. Blainville, Québec, Canada. Email: support@zorino.io. Phone: +1 514 886 9776. You can also use the contact form at https://zorino.io/#contact.